Decibells Enterprise improves the quality of customer interactions in several ways. All knowledge is centrally managed, ensuring that responses are accurate, up-to-date and consistent across all channels. Response times are faster due to Decibells unique knowledge access technology. Frustration is minimized because Decibells Enterprise captures every interaction, so customers don't have to repeat what they have said, and what other agents have said every time they interact with a new agent.

Decibells Enterprise lowers costs by maximizing the efficiency of existing resources: enabling faster searches, eliminating time-consuming recapture of basic customer information, reducing the number of escalations, and enhancing the ability of supervisors to manage operations more effectively. Decibells Enterprise allows enterprises to migrate a significant percentage of the customer care function to Web-based channels such as self-service that cost less to support.

In addition to integrating customer care over multiple channels, Decibells Enterprise also integrates the customer care function with CRM and call center routing solutions, other business systems, and other knowledge source within the enterprise.

It is essential for every enterprise to focus on enhancing the customer relationship. Enterprises around the world that have initiated CRM systems have benefited from faster sales cycle, increased customer retention and reduced cost of acquiring new customers. CRM covers Marketing and Sales Management, Customer Feedback & Complaint, Field Service, Sales Force Optimization and Partner Relationship Management (PRM).

Decibells has experience in developing customer relationship management solutions, which also integrated with core systems. With the growing need to understand Client preferences and proactively provide the right products at the right time to enable a 'One Stop Shop' approach, we invested in the practice. Technical Consultants and Functional Consultants. The team has the experience in integrating CRM with Banking and Insurance.

The system maintains a comprehensive customer profile including various contact persons, decision makers, line of business, products purchased/sold, different suppliers, market share, turnover, quality certification, various registrations etc. The system also maintains database on competitors. The Marketing & Sales Management module helps all the marketing & sales personnel to manage all the stages of the sales workflow. The marketing manager can define various campaigns, the pricing policy, targets & incentives and literature on Company, Products and Competitors. The system maintains a Marketing Encyclopedia which includes various decision issues, how to deal with customer resistance, comparison of the companies products with the competitor's products, company's and competitor's product literature. The telesales reps can identify, contact and qualify the leads and pass on the sales opportunities to the Sales Reps. The Sales Reps can meet the decision makers, establish the need, provide solutions for customer's concerns, demonstrate the product, deliver presentations and proposals, submit quotations, negotiate terms and close the sale.

The customer feedback system keeps track of all customer complaints, effect of complaints, the action to be taken by production, dispatch, quality, marketing department etc to avoid further complaints. The sales force optimization module helps the sales force to query the customer profile, their specifications, pending orders, outstandings details. The salesman can enter the visit details, new orders, their observations, expense report etc on hand held devices and upload this information from hand held device to the main computer via internet. The field service module covers various types of maintenance contracts and their entitlements with the customers. The users can enter the maintenance calls, assign maintenance personnel, arrange for or spare machine. The system provides information on manpower utilized & spares consumed to attend the calls. It also provides an analysis of the profitability of various types of maintenance contracts.

The Partner Relationship Management (PRM) module is a powerful tool to manage channel partners. It helps the partners to use company's Marketing Encyclopedia to increase their sales. It also provides them with presentation and proposal templates to reduce their sales cycle. CRM is tightly integrated with HR.

• State-of-the-art development facility
• Best hourly rates for very experienced and qualified professionals (less than 50-40% of US domestic cost)
• Strictly delivered on fixed-cost estimates
• Best Quality Practices
• Highly Skilled Professionals with Extensive knowledge of Visual Basic (VB), VC++, FoxPro, Java, EJB, JSP, Servlets, C++, CORBA, HTML/DHTML, XML, ASP, Oracle, SQL Server, MYSQL, Access, MTS, IIS, Web Logic, Apache server, Client- Server, AS/400, ERP, COBOL, etc.
• Long experience in IT & applications, systems development
• Proven competencies in Web design, E-commerce development, maintenance, & testing
• Highest level of Security & Integrity, documented process, legal & enforceable non-disclosure agreements.

Decibells offers unique, cost-effective development outsourcing solutions for software companies with projects both large and small in scope. DECIBELLS employs the latest technologies, methodologies and tools to provide innovative applications development solutions for our clients.