deciBells is a group of companies focused on providing various I.T related products & services. Activities promoted through these companies are Solutions selling, Development, Export & Manufacturing.

deciBells Computers Pvt. Ltd., has tied up with US based Fortune 250. We have a strategic tie-up with Gateway for targeting the EOU, EPZ & STPI US$ market. Gateway is a very well known in the market as a company, which gives its clients the best technology at a reasonable price, fast delivery & high quality support & service commitments. Their products have been bagging various awards regularly.

deciBells is also a reseller for HP servers, desktops and notebooks. We are also VAR and system integrators for SUN Microsystems.

Our policy is consistently fulfilling customer needs through trained & motivated professionals.

Our high standards of service & customer-centric operations are the backbone of our customers operations today. We are a team of young skilled professionals, geared up with complete resources, infrastructure service handling systems to keep your computer & networks up & running with minimum downtime.

In today's world service & support form the backbone of any organisation, especially so for an IT company. We at deciBells have a service philosophy, which flows from the top management. Many at times it is not the capability but the attitude of the service provider, which creates a situation at a customer's place. We at deciBells constantly encourage our people to go beyond the set norms & set things right for the customer. Such instances are readily recognised & aptly rewarded. These are some pointers, which separates us from our competitors in the market.

To keep the downtime to the minimum we work on the system of having a pool of engineers for specific areas. These engineers are all equipped with pagers who are in constant touch with the office or with the Manager - Customer Services on his cell.

We have a team of 15 engineer who are qualified to look after an entire range of equipment’s / networks. IT industry being the fastest changing industry, we believe that our engineers need to be updated on the latest technological innovations. Hence we regularly train our engineer either by in-house seminars/training sessions or even sending our engineer outside for certifications like Novell’s CNE, Microsoft’s MCSE, MCP (Microsoft Certified on Server Product).

Our well-qualified engineers have a vast experience of working on the following:-
1. Managing complex networks with multiple OS like NT, Linux, & Novel Netware.
2. Managing Microsoft NT based networks with multiple domains connected across WAN links long with multi vendor networking products like switches,
routers & gateway.
3. Protocols like IPX, NetBEUI, TCP/IP, SMTP, FTP etc.
4. Managing the entire facilities for the clients in such a way that the EDP/MIS personnel are free from the internal clients & can carry their more creative & important tasks. Some of the tasks undertaken are:-
  a. Attending all the internal calls from the user’s & helping them in their day to   day activities.
  b. Fine tuning the network.
  c. Regular back-ups & preventive maintenance.
  d. Maintaining inventory of all the IT equipment’s.
  e. Coordinating with the vendors to ensure smooth operations.
   f.  To train the user’s in specific area’s when there is a upgrade of technology
  like new operating system, getting the most from new hardware, new mailing
  system etc.
5. Trained & certified by Gateway for all their products.

We use a state-of-the-art customer service management software to track equipment, record problems, maintain logs etc. This system being on-line, our coordinators are able to help customers on the phone initially to diagnose minor problems. If the problems are major the right engineer can be sent with the needed spares. This eliminates repeated calls of the engineer to the clients place. The web-based version of this software is going to be launched shortly. This would enable the client to log the call, monitor the status & even give feedback on the net itself.

A huge inventory of spares is maintained. With perfect tracking of when, which and why a certain part was changed. Model/code with details of year are also maintained. Individual system history is maintained so that our customer support executives can keep track of all your equipment & so can your IT managers. This keeps you in complete control of your organisation’s equipment’s.

Also as we are a company based in SEEPZ with a warehouse facility, maintaining spares for US$ clients becomes much easier for us. A comfortable level of spares
according to the client's set-up is always maintained.